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Nambour Upholstery (trading as Formatek Commercial Upholstery)
ABN: 86 656 455 391

Last updated: 26 February 2026

Introduction

Formatek Commercial Upholstery (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are a commercial upholstery business based on the Sunshine Coast, Queensland. We keep things straightforward — we only collect information we need to respond to your enquiry and deliver our services.

What Information We Collect

We may collect the following personal information:

  • Name — so we know who we’re speaking with
  • Email address — so we can respond to your enquiry
  • Phone number — so we can contact you about your project
  • Project details — the information you provide about your upholstery requirements through our consultation request form

We may also collect information automatically when you visit our website, including:

  • Your IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Referring website

This information is collected through cookies and Google Analytics (see below).

How We Collect Information

We collect personal information in the following ways:

  • Directly from you — when you fill out our consultation request form, phone us, or email us
  • Automatically — through cookies and analytics tools when you browse our website

We do not collect sensitive information (such as health, financial, or identity document details).

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiry or consultation request
  • Provide quotes and arrange services
  • Communicate with you about your project
  • Improve our website and understand how visitors use it
  • Comply with any legal obligations

We will not use your information for purposes unrelated to the above without your consent.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. This includes:

  • Secure storage of enquiry records
  • Restricting access to personal information to authorised personnel only
  • Using secure (HTTPS) connections on our website

We retain your personal information only for as long as it is needed to fulfil the purposes outlined above, or as required by law.

Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information.

We may share limited information with the following types of third-party service providers who assist us in operating our business:

  • Website hosting provider — to host and maintain our website
  • Google Analytics — to analyse website traffic (see below)
  • Email and communication tools — to respond to your enquiries

These providers are only given access to information necessary to perform their functions and are required to handle it in accordance with applicable privacy laws.

We may also disclose personal information if required or authorised by law.

Cookies

Our website uses cookies — small text files stored on your device — to support basic website functionality and analytics.

Types of cookies we use:

  • Essential cookies — required for the website to function properly
  • Analytics cookies — used by Google Analytics to understand website traffic and usage patterns

Most web browsers allow you to manage cookie preferences through browser settings. Disabling cookies may affect some website functionality.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymous data such as pages visited, time on site, and general location (city/region level, not your specific address).

Google Analytics uses cookies to collect this information. The data is processed by Google in accordance with Google’s Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any information that is inaccurate, incomplete, or out of date
  • Request deletion of your personal information where it is no longer needed
  • Withdraw consent for communications — you can ask us to stop contacting you at any time

To exercise any of these rights, contact us using the details below.

We will respond to access and correction requests within 30 days.

How to Make a Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint with us using the contact details below. We will investigate and respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001

Contact Us

For any questions about this Privacy Policy, to request access to your personal information, or to make a complaint, please contact us:

Formatek Commercial Upholstery
Sunshine Coast, Queensland

  • Phone: (07) 5441 6764
  • Email: in**@**********om.au

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.